The academic content and curriculum of the Call Center Services Associate Degree Program is designed to provide the theoretical knowledge and practical skills necessary to succeed in the call center industry. The program offers students training in subjects such as customer service, communication skills, call center technologies and business management. The curriculum generally covers a two-year learning period and includes courses such as the following:
Customer Service Management: This course covers customer satisfaction and customer relationship management. Students learn techniques for communicating effectively with customers and understanding customer needs.
Call Center Operations: Basic principles of call center operations, call flow management and performance indicators are among the topics of this course.
Communication Skills: Focuses on developing effective speaking, listening and written communication skills. Strategies for dealing with difficult customers are also part of this course.
Computer Aided Telecommunication Systems: This course covers the use of call center software, database management and telecommunication systems.
Business Management and Organization: Topics such as business fundamentals, organizational structure and management, personnel management are included in this course.
Marketing and Sales Techniques: Identifying customer needs, effective presentation of products and services, sales strategies and marketing principles are the main topics of this course.
Call Center Technologies: Call center hardware and software solutions, data analysis and reporting tools are the focus of this course.
Stress Management and Teamwork: How employees cope with stress and develop effective teamwork skills.
The curriculum of the program is constantly updated in line with technological developments and sectoral needs in the call center sector. In this way, students are prepared for the real world situations they will encounter in the sector. In addition, students are provided with internship opportunities to reinforce their theoretical knowledge with practical experience. This comprehensive education aims to enable graduates to work effectively and successfully in various roles in the call center industry.